Key Responsibilities
Be the first line of support for client queries via email (and occasionally phone).
Troubleshoot and resolve technical issues using .NET debugging and SQL queries.
Analyze issues, identify patterns, and provide structured feedback to internal teams.
Document solutions, client feedback, and contribute to a growing internal knowledge base.
Collaborate with development teams for deeper technical escalations.
What We’re Looking For
0–2 years of experience in technical/client support or software roles.
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
Hands-on experience with .NET development (Windows-based applications).
Working knowledge of SQL – ability to write basic queries for data lookup and issue investigation.
Excellent communication skills – clear, professional, and client-friendly.
Problem-solving mindset and a calm, structured approach to handling multiple queries.
Nice to Have
Prior experience working in a B2B SaaS or software product environment.
CTC:
To be discussed over a call, based on your experience and skill set.
What We Offer
Exposure to real-world technical and client-facing challenges
Opportunity to grow into development, or technical roles
Friendly and collaborative work culture
On-the-job training and mentorship
